Errors

Settings for error email and non delivery reports

Retry/Failure

Max Retries

Sometimes emails are not sent due to recoverable errors, such as network dropout, server unavailability etc. Use this setting to set the maximum number of retry attempts before failing.

Example interface:

Range1 - 96 Attempts

Default:48 Attempts

Example:3 Attempts

Retry Delay

Sometimes emails are not sent due to recoverable errors, such as network dropout, server unavailability etc. Use this setting to set the time period between successive retries.

Example interface:

Range1 - 720 Minutes

Default:5 Minutes

Example:60 Minutes

Failure Action

The action to take if the number of retries exceeds the maximum: Return - dispatch a non-delivery report (NDR) to the sender, Store - store the email in the error email store, AdminAlert - send an alert to the administrator, Forward - forward the email to the nominated email address

Example interface:

Default:Return+Store

Example:Return

Forward To

The address to forward emails to if they have exceeded the retry count and the Forward action is selected.

Example interface:

Example:admin@yourdomain.com

Error Email

Error

This is the list of emails that could not be sent. The Error column shows the reason the email could not be sent. Remember that by default error emails will not be stored, use the "Store error email" option in the Errors group on the first page of options for the SMTP Relay to turn this on. Double clicking an email opens in the email viewer. The email viewer will not execute worms, scripts or virus and is not susceptible to any such attacks. Right click one or more selected emails to choose to attempt to send the email again or delete the email from the error store.

Icon key:

- Email that could not be sent by the SMTP Relay module due to the error shown

Column Headings:(Click the heading to sort by the column)

Sender

The sender (SMTP MAIL FROM) of the email

Subject

The subject of the email

Date

The date the email was sent

Time

The time the email was sent

Size

The size of the email

Recipient

The recipient(s) of the email

Error

The error that prevented the email from being sent

UID

The unique ID of this email

Client IP

The IP address of the client that sent the email

Deleted

The email is deleted

Store

The store containing the email

Buttons:(Underneath control)

Refresh

Refresh the list

View

View the selected email

Resend

Resend the selected email(s) to the failed recipients

Delete

Delete the selected email(s)

Undelete

Undelete the selected email

Purge

Purge deleted email

Empty

Empty the error store

Context Menu:(Right click selected items)

List controls:

Use the << and >> to navigate between pages of email
Use the droplist to select to show a larger number of email.
Press the refresh button to update the displayed list with your new settings
You can select whether to show All email, Active email or Deleted email
Type an expression into the custom filter box to search for matching email. You can use expressions such as *sender@domain.com* or *phrase*
or use exact matching like action=blocked+marked to display those with the action column showing marked and blocked email
Use match<50% to show all email with a score less than 50% or match34-56% to show those in a specific range or match=45% for an exact match
NOTE: Column sorting only applies to the displayed email.
To sort ALL email be sure to Show All before sorting by the column heading.